We hope you love all our stuff as much as we do!
But if for any reason you wish to return your order you can do so within 30 days, with the original packaging.
This excludes all Christmas decorations. Christmas Decorations must be returned to us within 7 days of reciept in the original packaging and unused. Please keep your proof of return postage.
We do not accept returns without the original packaging and all returns must be in an unused condition or outside of the 30 days.
Any faults or discrepancies need must be reported within 3 days after delivery.
We aim to refund you within 5 working days of recieving the returned order.
You can return unwanted goods via the postoffice or other courier. We do not offer free returns on unwanted goods. Please ensure that the order is well packaged as any damages in transit for unwanted goods is the responsibility of the sender to pursue claims for damages incurred in transit with their courier. As items will not be refunded if not in a resaleable condition.
Please email firstname.lastname@example.org with information about damaged or faulty goods. They will advise what the next steps are for returning the item or receiving a replacement. If possible please attach photos of the damages on the email.
For larger items to be returned via courier due to damages- We email a returns label which will require printing and affixing to the well packaged item. The couriers will only attempt collection once please ensure the item is ready and well packaged, please ensure that someone is available at this address on the agreed date, we only pay for the first collection if this attempt fails due to no response at address the 2nd collection or return cost of item will be incurred by yourself.